Frequently asked questions
What teachers and network managers ask us before buying - answered the way we would answer it in an email, not in marketing language.
Trial, licence and money
Is this a subscription?
It is a licence, not a rental: one payment of US$39.99 covers version 3.1 for as long as it usefully runs on your Word, with no card on file.
How long is the trial, and what is in it?
7 days with the whole library: every drawing, every calculator, every feature, and no card asked for. Both trials are counted on your own computer and start the first time you open the product on that machine - the panel for the add-in, the template for the desktop version.
What happens when the trial ends?
Documents you have already made keep working - the drawings are inside them. The panel asks for your licence key the next time you insert, and the template does the same, so nothing is locked and nothing is deleted.
What if I lose my licence key?
The key is in the order email. Write to myhama@hotmail.com from the address you bought with and it will be sent again; if the order is on our records, the replacement goes out the same day. A new key can be pasted into the panel at any time.
How do I pay, and who takes the money?
Card or wallet through Waffo Pancake, which acts as the seller of record: they handle the payment, the receipt and any sales tax or VAT, and their customer portal holds the invoice. Prices are in USD.
Can I get a refund?
Yes, within 30 days of purchase. Write to myhama@hotmail.com and we will ask Waffo Pancake to send it - they are the seller of record, so the money comes back through them.
What does a major upgrade cost?
US$14.90 (the v3.1 upgrade pack). Version 3.1 does not stop working when a new major version appears, and it keeps receiving its compatibility fixes; upgrading is a choice.
Do you sell to schools?
Yes, as a quoted school licence rather than a price list - see licences for a department or a whole school. Tell us how many teachers and we will quote.
Versions and installation
Which version should I install?
The desktop template: Word 2016 or later on Windows, working on a machine with no network or no Microsoft account. It is the version available today, and the add-in for Microsoft 365, Mac and the web is in development. The full comparison is here.
Will the add-in work in Word on the web?
When it ships, yes - with the usual limits of that build. Some picture formats it does not support are handled by inserting the drawing as a picture instead, and a few shape commands that need the desktop engine are shown locked with an explanation rather than failing quietly.
Do I need administrator rights?
Usually not: a copy into your own user profile's STARTUP folder installs the classic template without administrator rights, and a machine-wide copy is easier with them.
Can it be deployed to a whole school?
Yes: by installer or script today, and from the Microsoft 365 admin centre once the add-in ships. See school licences.
How many computers can I install it on?
The licence covers one teacher and the machines they personally use - typically a school laptop and a home computer. The key is not tied to a machine, so replacing a computer is not a support request.
Do students need their own licence?
Not to read, print or submit the documents you make: the drawings are part of the .docx. Students who need to draw their own diagrams would each need a licence, or a class licence from a school quote.
Do the drawings survive as a PDF or a printout?
Yes. The drawings are vector shapes in the document, so they print sharply and export to PDF without turning into blocks of pixels. They are drawn at a weight that survives a photocopier.
Can I use the drawings in my own teaching materials?
Yes - worksheets, presentations, handouts, exam papers and your school's learning platform are all what the licence is for. What it does not allow is redistributing the library itself or bundling it into something you sell.
Still stuck? One email is enough
Write to myhama@hotmail.com with your Word version and what you expected to happen. A screenshot of the pane helps more than a paragraph of description.